Patient Satisfaction Questionnaire

We would be grateful if you could take a few minutes to complete our survey. We are always working towards improving our services and your views are appreciated.

This survey is confidential.

1. How do you normally book your appointments to see a doctor or nurse at the Surgery?

2. In the past 6 months how easy have you found the following?

  • Getting through on the phone
  • Speaking to a Health Professional on the phone
  • Obtaining test results by phone
  • Getting an appointment

3. Were you able to be seen urgently?

If not why not?

4. In the past 6 months, have you tried to book ahead for an appointment with a Dr?

By ‘booking ahead’ we mean booking an appointment more than two weekdays in advance.

5. The last time you saw a Dr or Nurse at the surgery how happy were you with the following?

  • You were given you enough time
  • You were asked about your symptoms
  • You were listened to
  • You did have explained to you tests and treatments
  • You were involved in decisions about your care
  • You were treated with care and concern
  • You had your problems taken seriously
  • You were happy with the information you were given

6. Do you find the receptionists helpful when you contact or visit the Surgery?

7. In general, how happy were you with the care you get at the Surgery?